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Esperanza Marcos is full professor at the University Rey Juan Carlos of Madrid, where she leads the Kybele R&D group on Software and Service Engineering. She received her Ph.D. from the Technical University of Madrid in 1997 and her current research interests include Service Science and Engineering. She has leaded several research projects and contract with companies like Boeing R&T, BBVA, Telefónica I+D, IBM, EULEN, Melia Hotels Internationals among others. She has published more than 35 Journal reference papers and more than 100 conferences.

She es Director of the Master in Service Leading and Management https://www.urjc.es/estudios/titulos-propios/3143-master-en-direccion-y-gestion-de-servicios

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